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PONTEL Solutions Awarded Genesys Gold Partner Certification
Edison NJ, April 23, 2007 – Pointel, Inc., a Genesys systems integrator, today announced that it has achieved Gold Suite Certification as part of the Genesys Certified Partner Program. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.
Pointel and Genesys are helping businesses transform their contact centers into dynamic business assets that provide excellent service and high agent productivity. Pointel has been implementing end-to-end contact center solutions for fortune 2000 companies over the last 8 years. Pointel specializes in implementing Genesys solutions (GVP, Routing, Reporting and IP solutions) and developing tools and utilities that complement Genesys products. The joint partnership will expedite ROI on Genesys and increase the speed to market. The benefit to customers is the availability of certified resources and pre-built tools that can be customized and deployed quickly to meet everyday business needs. Pointel provides highly-skilled resources to implement Genesys solutions and manage/maintain the Genesys Infrastructure for maximum up time. Pointel is Genesys-certified for implementations in North America.
“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “Pointel was awarded this certification for its commitment to quality service delivery and customer satisfaction.”
To qualify for Gold Certification status, a partner must meet the following criteria:
- A proven history of customer implementations within the past two years
- High customer satisfaction – customers are surveyed
- A full lab system in place for all Genesys products certified and supported
- Extensive employee training for all Genesys products certified and supported
- Professional services methodologies and best practices in place and adhered to
- Technical support infrastructure, personnel and practices in place
Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners. Additional details on Genesys Certified Partner Program are available online at: http://www.genesyslab.com/about/partners/certificationprogram.
About Pointel, Inc
Pointel is one of the leading CTI/CRM system integrators. Pointel specializes in implementation, custom integration and development, building tools and utilities and providing production support /outsourcing for Genesys solutions. One of the key factors for unrivalled Pointel’s success in implementing Genesys solutions is its unwavering focus on contact center solutions and its dedicated, motivated and highly skilled work force. Pointel has one of the largest and most skilled groups of professionals specializing in implementing Genesys Solutions. Pointel has implemented Genesys solutions to fortune 2000 companies over the last 8 years. Pointel is headquartered in Edison, NJ. For more information, please go to www.goPointel.com or call 732 744 0440
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfil customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to: http://www.genesyslab.com or visit the industry blog at www.betterinteractions.com
Media Contact:
Hari Kumar, [Pointel Inc., 732 744 0440, Contact@goPointel.com]
Pointel, Inc.
1941 Oak Tree Road # 104
Edison NJ 08820
www.goPointel.com
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